FAQs
FAQs
What payment methods do you accept?
We accept all major credit cards (VISA, Mastercard, Discover, AMEX) and PayPal payments.
How secure is my online order?
When purchasing online using your credit card, all of your information is entered into a SSL secure web page. Your information is then SSL-encrypted and sent directly to our credit card provider's network, where your card and transaction is authorized and approved. Your credit card information is not stored on our servers.
How do I check the status of my order?
Upon placing your order, please allow 1-3 business days to have your order processed. Our fulfillment warehouses pack your ordered item(s) and ship the package(s) out as soon as possible. Once your order has been shipped, you will receive a tracking number to your order in your email address. You may also visit our website at any time and click on our Track Order page to find the real-time update of your shipment.
How long does shipping take?
For orders to the US, UK, CA, AU, EU countries, it will normally take 10-15 days. For International orders, it might take up to 30 days depending on your location. You will find more information about shipping time in our shipping policy.
Can I change my shipping address after placing an order?
Please be advised that your shipping address cannot be revised after the order has been processed or shipped.
What Do I Do If I Have Missing Items In My Order?
If something is still missing, please contact us immediately at